REFUND & RETURNS POLICY

At Thre3 Brothers Fresh, we take pride in delivering the best quality produce at reasonable prices. If your expectations have not been met, please let us know right away.

Online refund & returns

Satisfaction guarantee

For any feedback or refund requests for online deliveries, please contact us via email at: info@threebrothersfresh.com.au, or give us a call on  02 9651 4292.

We will refund the full amount for any products that have not met our promise, so please don’t hesitate to contact us.

The only thing we request is that our customers advise us within 3 days of receiving delivery,. All refunds will be credited back to the account the customer made payment with and will appear in 2-3 business days of the items being returned. Please have your order number ready when communicating with us.

If you wish to receive a full refund or your order, Thre3 Brothers Fresh will refund the total amount.

In-store refund and returns

If you have any feedback regarding in-store purchases, please contact the store manager. All decisions involving refunds are made at their discretion, otherwise please send us an email at: orders@threebrothersfresh.com.au or call (02) 9651 4292.

Please note that refunds can only be processed back on the same card or mode of payment used for an online order. If not applicable, an online credit in the form of an e-gift card can be issued.